Front End Supervisor - Customer Service (Bilingual)

Mexico-Foods-LL; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

El Rancho Supermercado in Arlington, TX is seeking a Customer Service Supervisor to lead front-end staff and ensure top-quality service. You will support the Administration Department, handle refunds, and help keep checkout operations smooth.

The role requires a high school diploma or GED, at least 1 year in customer service/retail, and bilingual Spanish/English preferred. You will work with a team to deliver friendly, efficient service in a fast-paced store environment.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Customer Satisfaction
• Process Refunds and Voids.
• Pick-up Process.
• Answer Incoming Calls.
• Run and Distribute Daily Reports. Process Rain Checks.
• Adhere to Item Refund Policy.
• Maintain and Managing Customer Flow.
• Available to Support Cashiers.
• Understand and enforce all Procedures.
• Responsible for Front End Opening, Crunch, Closing Efficiencies.
• Handling Coupons.
• Understand and use proper LP Dept Codes and Policies.
• All other duties as assigned.

Skills

Customer service

Bilingual Spanish/English

Retail experience

Education

High School Diploma or GED

Job description

El Rancho Supermercado in Arlington, TX is seeking a Customer Service Supervisor to lead front-end staff and ensure top-quality service. You will support the Administration Department, handle refunds, and help keep checkout operations smooth.

The role requires a high school diploma or GED, at least 1 year in customer service/retail, and bilingual Spanish/English preferred. You will work with a team to deliver friendly, efficient service in a fast-paced store environment.