FRONT END/COURTESY CLERK

Kroger Family of Companies; Palmer (AK); On-site; USD 21,000 - 26,000; Full time

Job summary

Kroger Family of Companies in Palmer, Alaska is hiring for a cashier-friendly role focused on delivering outstanding customer service at the check lane. You will greet, assist, and engage customers while processing transactions quickly and accurately using the POS system.

The position requires strong communication, basic math skills, and the ability to work in a fast-paced environment. Knowledge of cash handling procedures and adherence to safety guidelines is essential for success.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system and handle tenders such as Cash, Checks, Credit, Debit, SNAP EBT, and coupons per policy.
• Adhere to cash shortage/overage limits and work to minimize loss.
• Follow guidelines for restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Comply with food safety regulations and safety procedures.
• Identify unsafe conditions and notify management.
• Inspect equipment and request repairs as needed.
• Create a welcoming environment and assist customers with product questions.
• Comply with local, state, and federal laws and company guidelines.
• Work cooperatively in high-paced, sometimes stressful environments.
• Handle conflicts in a calm, cooperative manner.
• Maintain honesty and integrity in customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Customer service

Effective communication

Stress management

Basic math

Tools

POS system

Cash handling tools

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk