FRONT END/COURTESY CLERK

Kroger Family of Companies; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Troy, MI is hiring a Customer Service Associate to greet customers, assist with purchases, and maintain a safe, clean store environment. You will process transactions quickly and accurately at the check lane.

This role requires effective communication, basic math skills, and the ability to work in a fast-paced setting. Prior experience as a bagger or courtesy clerk is a plus, and you’ll need to follow company policies on cash handling and safety.

Qualifications

• Customer service experience required
• Ability to handle stressful situations professionally
• Strong communication skills for customer interactions
• Knowledge of basic math (add/subtract) for transactions

Responsibilities

• Greet, engage, and assist customers
• Process transactions quickly, accurately, and efficiently at the check lane
• Understand POS system and handle tender types per policy
• Adhere to cash handling limits and loss prevention guidelines
• Follow guidelines for restricted sale items (alcohol, tobacco, DVDs)
• Report pricing discrepancies to Scan Coordinator
• Follow policies for postage stamps, gift cards, and coupons
• Stay current with ads and promotions
• Adhere to food safety regulations and safety guidelines
• Reinforce safety programs and identify unsafe conditions to management
• Inspect equipment and report needed repairs
• Answer questions to help customers find products and services
• Work cooperatively in a fast-paced environment
• Manage conflicts calmly and professionally
• Maintain honesty and integrity with customer and business information
• Follow directions and seek assistance as needed
• Provide support to minors, individuals with special needs, and older adults
• Perform essential functions with or without reasonable accommodations

Skills

Customer service

Stress management

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Greet, engage, and assist customers.

• Process customer transactions through the check lane quickly, accurately, and efficiently.

• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).

• Report pricing discrepancies to the Scan Coordinator.

• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Adhere to all local, state and federal laws, and company guidelines.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Customer service experience

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk