FRONT END/COURTESY CLERK

Kroger; Albuquerque (NM); On-site; USD 28,000 - 35,000; Full time

Job summary

Kroger in Albuquerque, New Mexico, is seeking a customer service associate to create outstanding experiences for customers. You will greet and assist customers, process transactions accurately, and ensure compliance with safety regulations. Ideal candidates will have prior customer service experience and effective communication skills.

The role involves working in a fast-paced environment with a focus on maintaining a welcoming atmosphere, while also adhering to company policies.

Qualifications

• Customer service experience in a fast-paced environment is essential.
• Ability to remain calm in stressful situations and resolve conflicts effectively.
• Must possess effective communication skills for customer interactions.

Responsibilities

• Greet, engage, and assist customers promptly.
• Process customer transactions quickly and accurately.
• Adhere to all company policies and food safety regulations.

Skills

Customer service experience

Effective communication skills

Ability to handle stressful situations

Basic math skills

Job description

Job Overview

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk