Front-End Cashier & Customer Service Pro

Ocean State Job Lot; Warminster Township (Bucks County); On-site; USD 18,000 - 28,000; Full time

Job summary

ShopRite of Warminster, located in Warminster, PA, is hiring for a front-end associate to deliver excellent customer service. You will greet customers, handle payments, process rain checks, and assist with daily store operations to ensure a smooth shopping experience.

The role requires English proficiency, basic math, physical stamina, and the ability to lift up to 50 lbs. You’ll work in a fast-paced environment across varied duties honoring safety and policy guidelines.

Qualifications

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Responsibilities

• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Enter customer information into database for eligibility in Wakefern programs
• Be knowledgeable in the various types of products carried in the store.
• Sort and return “return to stock” items back to normal location with priority attention given to refrigerated and perishable items. Handle all damaged merchandise in accordance with Company procedures.
• Perform price check functions, as needed.
• Issue and keep information involving rain checks updated. Perform Scanrites according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate.
• Issue refunds and Price Plus cards.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Enforce all Company standards, policies and guidelines on checkout procedures, cash control, coupons, gift cards, scan rites, merchandise returns, rainchecks.
• Check equipment daily for proper performance.
• Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rainchecks, coupons, vouchers, gift cards, etc.).
• Maintain cash integrity of store by correctly handling pickups, making change, overseeing podium security and safeguarding tills.
• Maintain customer service levels by filling in staffing needs, opening registers as needed and calling for assistance from other departments.
• Check prices and be knowledgeable about location of items in the store.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights up to 50 lbs.
• Understand and adhere to Company shrink guidelines as relates to Front-End Department operations.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Provide assistance in handling voids, overrides and Price Plus cards, enforce Front-End policies and procedures such as dress code, check cashing, coupon redemption, time and attendance, price plus.
• Full knowledge of register operations; pro-active approach to running register when/if needed.
• Monitor breaks to ensure breaks are not overstayed and that Associates punch correctly.
• Ensure compliance with child labor laws for Associates under 18.
• Utilize equipment as required by department.
• Maintain Department sanitation and QA standards by cleaning and sanitizing all work surfaces, utensils and equipment. Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Perform duties in accordance with in the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Basic math

English proficiency

Teamwork

Stamina

Tools

Cash register

Job description

ShopRite of Warminster, located in Warminster, PA, is hiring for a front-end associate to deliver excellent customer service. You will greet customers, handle payments, process rain checks, and assist with daily store operations to ensure a smooth shopping experience.

The role requires English proficiency, basic math, physical stamina, and the ability to lift up to 50 lbs. You’ll work in a fast-paced environment across varied duties honoring safety and policy guidelines.