Front-End Cashier & Customer Service Pro

Whole Foods Market; Overland Park (KS); On-site; USD 22,041 - 34,991; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to team member perks

Job summary

Whole Foods Market in Overland Park, KS is seeking a Customer Service & E-Commerce Team Member to assist customers at checkout, bag groceries, and support the service desk. You will maintain front-end displays, follow SOPs, and help with shop-level tasks while upholding WFM values and safety standards.

No retail experience is required; training is provided. Must be able to lift 50 pounds and work a flexible schedule including nights and weekends.

Qualifications

• Patience when dealing with customers and team members.
• Strong basic math skills.
• Clear, respectful communication and teamwork.
• Ability to deliver information clearly to customers, vendors, and team members.
• Meet customer service expectations in all interactions.
• Follow directions and procedures; good time management.

Responsibilities

• Check out customer groceries efficiently and accurately.
• Uphold regulations on alcohol sales and taxation.
• Follow cash, ATM, and credit procedures.
• Use tare procedures for scalable items when ringing up.
• Clean and stock Front End areas and register.
• Follow cash handling procedures and reduce discrepancies.
• Assist in training new cashiers.
• Help manage customer flow and reduce wait times.
• Participate in company programs as directed by leadership.
• Arrive on time and ready to work; attend trainings and meetings.
• Provide excellent customer service and upsell when appropriate.
• Maximize sales through proper merchandising and stocking.
• Follow health, safety, and sanitation procedures.
• Maintain a clean, safe working and shopping environment.
• Perform opening, mid, and closing duties; verify pricing.
• Report hazards and violations.
• Perform other duties as assigned by leadership.

Skills

Patience

Math skills

Communication

Teamwork

Attention to detail

Customer service

Follow procedures

Fast-paced environment

Food safety

Job description

Whole Foods Market in Overland Park, KS is seeking a Customer Service & E-Commerce Team Member to assist customers at checkout, bag groceries, and support the service desk. You will maintain front-end displays, follow SOPs, and help with shop-level tasks while upholding WFM values and safety standards.

No retail experience is required; training is provided. Must be able to lift 50 pounds and work a flexible schedule including nights and weekends.