Front-End Cashier & Customer Service Associate

Food Lion; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Raleigh, NC is hiring for a Front End Associate to deliver fast, friendly service and maintain the store's front end standards. You will greet customers, scan orders, handle payments, assist with bagging, and help with various tasks to keep the checkout area efficient and safe.

The role emphasizes customer service, accuracy in cash handling, and teamwork with store staff. The position offers on-site work with required uniform and safety guidelines followed.

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Identify customers needing assistance and offers to take the customer's order to their car
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Wear the Food Lion uniform with apron, complete with name badge, when on duty
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents

Skills

Effective communication

Customer service

Ability to learn multiple tasks

Cash register operations

Education

High school diploma or equivalent

Tools

Cash register operations software

Job description

Food Lion in Raleigh, NC is hiring for a Front End Associate to deliver fast, friendly service and maintain the store's front end standards. You will greet customers, scan orders, handle payments, assist with bagging, and help with various tasks to keep the checkout area efficient and safe.

The role emphasizes customer service, accuracy in cash handling, and teamwork with store staff. The position offers on-site work with required uniform and safety guidelines followed.