FRONT END/CASHIER

Kroger; West Virginia; On-site; USD 16,531 - 19,286; Part time

Job summary

Kroger in West Virginia is seeking a customer-focused associate to assist customers and process sales at the checkstand. You will uphold the company’s values of respect, honesty, integrity, diversity, inclusion and safety while delivering friendly service.

The role requires a High School diploma or GED and at least six months of cashier experience. You must be able to work weekends in a fast-paced retail environment and pass a drug test.

Qualifications

• High school diploma or GED required.
• Six months cashier experience preferred for Customer Service Desk.
• Must be at least 18 years old (19 in some locations) if selling tobacco.
• Ability to pass a drug test.
• Able to work in a fast-paced environment.
• Weekend availability and flexible shifts required.

Responsibilities

• Deliver excellent customer service at the checkout and throughout the store.
• Perform cashier duties: open/close register, ring sales, handle tender, bag merchandise.
• Maintain cleanliness of the checkstand area and follow store policies.
• Answer telephone and assist customers with inquiries.
• Process refunds, exchanges, money orders, and gift cards.
• Promote company initiatives and ensure proper tag deactivation at point of sale.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Cash register

Job description

Job Description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service


• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes


• Complete file maintenance log for price discrepancies


• Maintain cleanliness of checkstand area to housekeeping standards


• Answer telephones


• Comply with all corporate policies


• Promote and follow Company initiatives


• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale


• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions


• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk

• Open and close desk


• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals


• Provide lottery service (except Alaska) and fish and game licenses


• Send/receive faxes


• Administer lost and found


• Run vendor reports


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience


• Six months cashier experience to work at Customer Service Desk


• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco


• Ability to pass drug test


• Ability to work in a fast-paced environment


• Ability to work weekends on a regular basis, work any shift and work overtime as needed


• Ability to organize/prioritize tasks/projects


• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure


• Related retail experience