FRONT END/CASHIER

Kroger; Johnson Place (WV); On-site; USD 31,000 - 38,000; Full time

Job summary

Kroger in Johnson Place, West Virginia is hiring for a Customer Service Desk associate to assist customers and process sales. You will demonstrate Kroger's values of respect, honesty, integrity, diversity, inclusion and safety while delivering friendly, accurate service.

Key duties include cashier functions, refunds and exchanges, managing the register, handling money drops, and answering phones. You must be 18+ and able to pass a drug test, work weekends and busy shifts, with attention to

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience for the Customer Service Desk.
• Must be at least 18 (19 in some states) to sell tobacco.
• Ability to pass a drug test.
• Ability to work weekends and overtime as needed.
• Ability to organize and prioritize tasks.
• Accuracy and attention to detail.
• Knowledge of store policies and procedures.
• Related retail experience.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions including open/close register and ring sales.
• Handle money drops and produce produce codes knowledge.
• Complete file maintenance for price discrepancies.
• Maintain checkstand area cleanliness.
• Answer telephones and comply with corporate policies.
• Promote and follow company initiatives.
• Verify Electronic Article Surveillance tags at checkout and remove tags as needed.
• Respond to EAS pedestal activations as necessary.
• Maintain all store accounting functions and prepare bank deposits.
• Open and close the Customer Service Desk; process refunds, exchanges, money orders, transfers, and gift cards.
• Provide lottery service (where permitted) and issue licenses where applicable.
• Handle faxes, lost and found, vendor reports; work cooperatively under pressure.
• Manage conflicts professionally and maintain honesty with customers and business data.
• Support minors, individuals with special needs, and older adults as needed.

Skills

Cashier experience

Customer service

Attention to detail

Organize/prioritize tasks

Able to work in fast-paced environment

Able to work weekends/shifts/overtime

Honesty and integrity

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation