FRONT END/CASHIER

Kroger Family of Companies; Puyallup (WA); On-site; USD 23,000 - 37,000; Full time

Job summary

Kroger Family of Companies is hiring for a Customer Service Desk / Cashier role. You will handle register functions, refunds, exchanges, bill pay, and lottery services while maintaining store standards and policy compliance.

Join a team that emphasizes respect, honesty, integrity, diversity, inclusion and safety. The job requires weekend availability and the ability to work in a fast-paced environment, ensuring accurate transactions and quality service.

Qualifications

• High school diploma or GED or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Ability to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and overtime as needed.

Responsibilities

• Deliver and encourage others to deliver excellent customer service.
• Perform cashier functions including open/close register and tender transactions.
• Complete file maintenance for price discrepancies.
• Maintain cleanliness of checkstand area.
• Answer telephones and provide support through direct interaction with customers.
• Comply with corporate policies and promote company initiatives.
• Verify and remove Electronic Article Surveillance tags at point of sale.
• Respond to tag activations as necessary.
• Maintain all store accounting functions and prepare bank deposits of excess funds.
• Open and close the Customer Service Desk.
• Process refunds, exchanges, money orders, transfers, bill pay, gift cards, and purchases.
• Provide lottery service and fish and game licenses.
• Handle faxes and lost and found; run vendor reports.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to manage conflict professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help when resolving issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Six months cashier experience

Customer service

Pass drug test

Weekend availability

Ability to work in a fast-paced env

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

• Complete file maintenance log for price discrepancies

• Maintain cleanliness of checkstand area to housekeeping standards

• Answer telephones

• Comply with all corporate policies

• Promote and follow Company initiatives

• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions

• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk

• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

• Provide lottery service (except Alaska) and fish and game licenses

• Send/receive faxes

• Administer lost and found

• Run vendor reports

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience

• Six months cashier experience to work at Customer Service Desk

• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

• Ability to pass drug test

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure

• Related retail experience

$17.38 - $26.85 per hour