FRONT END/CASHIER

Kroger; Fairbanks (AK); On-site; USD 27,000 - 37,000; Full time

Job summary

Kroger in Alaska is seeking a motivated associate to assist customers, operate the checkout, and support store operations. You will process sales, maintain registers, manage price discrepancies, and ensure a clean checkstand area while upholding Kroger's standards of honesty and integrity.

Responsibilities include frontline customer service, refunds and money orders at the desk, and cooperative teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent education.
• Six months cashier experience to work at Customer Service Desk.
• Minimum age 18 (19 Idaho/19 Alaska for tobacco).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends and overtime as needed.
• Ability to organize and prioritize tasks/projects.
• Accuracy and attention to detail.
• Knowledge of company policies and related retail experience is desirable.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register and tender transactions.
• Complete file maintenance log for price discrepancies.
• Maintain checkstand area cleanliness.
• Answer telephones and assist customers.
• Process refunds, exchanges, and other transactions at the Customer Service Desk.
• Provide lottery service (except Alaska) and fish and game licenses where applicable.
• Run vendor reports and support store accounting functions.

Skills

Cashier experience

Customer service

Fast-paced environment

Weekend shifts

Attention to detail

Task organization

Education

High school diploma or GED

Job description

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience