FRONT END/CASHIER

Kroger Family of Companies; Waynesboro (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Waynesboro, VA is hiring a Customer Service Associate to assist customers at the service desk and on the floor. This role involves cashier duties, merchandise handling, and supporting store operations in a fast-paced environment.

The position requires a six-month cashier background, a high school diploma or GED, and the ability to work weekends and various shifts. You will be expected to maintain cleanliness, process transactions, and provide excellent service to

Qualifications

• Six months cashier experience to work at Customer Service Desk
• High school diploma or GED; or combination of relevant education and experience
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends and various shifts
• Ability to organize and prioritize tasks with attention to detail

Responsibilities

• Deliver and encourage associates to deliver excellent customer service
• Perform cashier functions including opening/closing register, ringing sales, tender transactions, bagging merchandise
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones and respond to customer inquiries
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, and purchase orders
• Provide lottery service and licenses as applicable
• Promote and follow company initiatives
• Maintain store accounting functions and prepare bank deposits of excess funds

Skills

Cashier experience

Customer service

Retail knowledge

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fastpaced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience