FRONT END/BOOKKEEPER

The Kroger Co.; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

The Kroger Co. in Richmond, VA seeks a friendly cashier to deliver exceptional customer service and maintain a safe, clean store environment. You will verify and balance cash assets, report daily transactions, and reinforce our Customer 1st strategy.

Responsibilities include assisting customers, answering questions about products, processing payments, preparing deposits, and supporting store operations. Candidates should communicate effectively and stay calm under pressure while following safety

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Ability to use 10-key adding machine by touch.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated.
• Count and balance daily cash and paper assets.
• Prepare cash and check deposits.
• Prepare daily and weekly sales and cash report.
• Report sales and transactions according to company policy.
• Maintain Kronos and Timekeeping daily and finalize store payroll.
• Assist management with administrative duties.
• Answer phones and communicate with store associates and customers.
• Post daily cash shortages/overages per policy.
• Follow policies for stamps, money orders, gift certificates, lottery, and Western Union.
• Reinforce safety programs and notify management of unsafe conditions.
• Notify management of accidents and report safety risks or illegal activity.
• Collaborate with team members to encourage teamwork.
• Adhere to local, state and federal laws and company guidelines.
• Work cooperatively in high paced environments and manage conflicts calmly.
• Handle confidential information with honesty and integrity.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Tools

10-key adding machine

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance and report all pertinent information regarding sales, paper and cash assets and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store.
• Count and balance daily cash and paper assets.
• Prepare cash and check deposits.
• Prepare daily and weekly sales and cash report.
• Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
• Maintain Kronos and Timekeeping daily and finalize store weekly payroll.
• Assist management team with administrative duties.
• Answer phones and communicate with store associates and customers.
• Post daily cash shortages/overages in accordance with company policy.
• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Ability to use 10-key adding machine by touch
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Bookkeeping or clerical experience
• Customer Service Experience
• Second language (speaking, reading and/or writing)