CUSTOMER SVC/LEAD

The Kroger Co.; Columbus (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused cashier for our Columbus, IN store. You will create an outstanding customer experience and maintain a safe, clean environment that encourages repeat visits.

Embrace our Customer 1st strategy as you help customers and colleagues with warmth, accuracy, and integrity. You will answer questions, process transactions, support promotions, and help manage stock and inventory while upholding company policies and safety guidelines.

Qualifications

• Cashier responsibilities and customer service experience required.
• Ability to handle stressful situations with composure.
• Standing or walking for extended periods is expected.
• Must be 21 years old and able to perform essential duties.
• Bilingual abilities are a plus.

Responsibilities

• Answer questions about products in the department and store.
• Gain and maintain knowledge of products to assist customers.
• Report pricing and scanning discrepancies to management.
• Process customer transactions quickly, accurately and efficiently.
• Handle returns and exchanges per company policies.
• Communicate new programs and promotions to shoppers.
• Follow policies for stamps, money orders, gift certificates, lottery, and money transfers.
• Stock and inventory department merchandise and maintain visibility of inventory.
• Report ordering and shipping discrepancies to the department manager.
• Display a positive attitude and stay aware of seasonal ads.
• Adhere to food safety regulations and safety guidelines.

Skills

Customer service

Effective communication

Stress management

Second language

Reading comprehension

Listening skills

Teamwork

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
• Handle funds, coupons, and tenders according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Label, stock and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or team member accidents.
• Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.
• May be responsible for opening or closing of store depending on your shift.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Cashier
• Customer Service Experience
• Second language
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Standing or walking- 100 percent of the time
• Lifting- average of 40 pounds
• Pushing and pulling
• Manual dexterity
• Bending, twisting, and turning
• Reading Comprehension
• Talking- good verbal skills with customers and employees
• Listening- good communications with customers and employees
• Repetitive motion of hands and wrists
• Must be 21 years old