STORE OFFICE/ADMIN SUPPORT

Kroger Family of Companies; Gillette (WY); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Family of Companies is hiring for a front-end service desk role in Gillette, WY. You will create a welcoming environment, assist customers with questions, and resolve issues while maintaining accurate cash handling and records.

You'll perform cash drawer setup and balancing, process Western Union transactions, and ensure compliance with Anti-Money Laundering procedures and safety policies in a fast-paced store setting.

Qualifications

• High School Diploma or equivalent required.
• Proficient with and the ability to learn new computer skills.
• Understand Basic math functions: addition, subtraction, multiplication and division
• Ability to read and comprehend technical instruction.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and resolving problems/concerns.
• Sets up cash drawers for front end personnel.
• Reconcile individual cash drawers and safe.
• Ensure all record keeping and documentation is compliant with company and federal standards: Anti-Money Laundering.
• Transfer cash drawers from safe to front end.
• Perform booth accounting procedures needed for balancing the store.
• Receive, count, and verify cash boxes of coin and media from bank.
• Count and prepare cash and media deposits for the bank.
• Operate various machines, computers, and terminals at Service Desk.
• Key in information and runs various reports on terminals.
• Properly completes various accounting reports and forms.
• Remove and replace monies, cash drawers, and various media and programs from safe and file drawers.
• Handle Western Union transactions.
• Communicates on the telephone and public address system.
• Utilize payroll system and encode and bundle checks for processing.
• Ability to order supplies using appropriate systems: Ricoh and E-Pro
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Cash handling

Problem solving

Attention to detail

Teamwork

Safety compliance

Education

High School Diploma or equivalent

Tools

Ricoh

E-Pro

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and resolving problems/concerns.

• Sets up cash drawers for front end personnel.

• Reconcile individual cash drawers and safe.

• Ensure all record keeping and documentation is compliant with company and federal standards: Anti-Money Laundering.

• Transfer cash drawers from safe to front end.

• Perform booth accounting procedures needed for balancing the store.

• Receive, count, and verify cash boxes of coin and media from bank.

• Count and prepare cash and media deposits for the bank.

• Operate various machines, computers, and terminals at Service Desk.

• Key in information and runs various reports on terminals.

• Properly completes various accounting reports and forms.

• Remove and replace monies, cash drawers, and various media and programs from safe and file drawers.

• Handle Western Union transactions.

• Communicates on the telephone and public address system.

• Utilize payroll system and encode and bundle checks for processing.

• Ability to order supplies using appropriate systems: Ricoh and E-Pro

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Notify management of customer or employee accidents.

• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS MinimumPosition Qualifications:

• High School Diploma or equivalent

• Proficient with and the ability to learn new computer skills.

• Understand Basic math functions: addition, subtraction, multiplication and division

• Ability to read and comprehend technical instruction.

Desired Previous Job Experience

• Previous comparable experience in bookkeeping processes