CUSTOMER SVC/LEAD

Kroger Family of Companies; Columbus (IN); On-site; USD 21,000 - 23,000; Part time

Job summary

Kroger Family of Companies in Columbus, IN is seeking a customer-focused cashier to create an outstanding shopping experience. You will engage with customers, answer questions, process transactions, and help maintain a safe, clean store environment.

Effective communication, basic math skills, and the ability to stand for long periods are essential. Experience in a retail setting and a second language are a plus, with opportunities to grow within the store team.

Qualifications

• Experience as a cashier or in a customer service role.
• Strong communication and math skills for handling purchases and transactions.
• Ability to handle stressful situations with composure.
• Fluency in a second language is a plus.
• Excellent customer service and teamwork.

Responsibilities

• Assist customers by answering questions about products and store services.
• Maintain a welcoming and helpful store environment for customers.
• Process transactions accurately and efficiently.
• Handle returns and exchanges per policy.
• Keep shelves stocked and inventory organized.
• Follow safety and food handling guidelines as applicable.
• Communicate promotions and programs to customers.
• Report pricing discrepancies and maintain cash handling accuracy.

Skills

Cashier

Customer Service

Second language

Stress management

Effective communication

Basic math

Standing/walking

Lifting 40 pounds

Pushing/pulling

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

• Report pricing and scanning discrepancies to the appropriate manager.

• Process customer transactions quickly, accurately, and efficiently.

• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

• Communicate new and on-going special programs and promotions with customers.

• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.

• Handle funds, coupons, and tenders according to company policy.

• Stock and inventory department merchandise.

• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.

• Label, stock and inventory department merchandise.

• Report product ordering and shipping discrepancies to the department manager.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Notify management of customer or team member accidents.

• Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.

• Collaborate with team members to encourage teamwork.

• Adhere to all local, state and federal laws, and company guidelines.

• Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.

• May be responsible for opening or closing of store depending on your shift.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Cashier

• Customer Service Experience

• Second language

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math

• Standing or walking 100 percent of the time

• Lifting average of 40 pounds

• Pushing and pulling

• Manual dexterity

• Bending, twisting, and turning

• Reading Comprehension

• Talking good verbal skills with customers and employees

• Listening good communications with customers and employees

• Repetitive motion of hands and wrists

• Must be 21 years old