Front End Associate

The Restaurant Store

Lochearn (MD)

On-site

USD 18,000 - 25,000

Full time

2 days ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Job summary

The Restaurant Store is seeking a Front End Associate to deliver a high level of service to customers in a retail branch. You will handle cashier duties, assist customers at the front, and respond to in-store and phone inquiries.

This role drives smooth checkout operations, accurate transactions, and organized front-end areas while supporting returns, memberships, and customer questions. Shifts run 8 hours between 7:00 AM and 7:00 PM, with opportunities to contribute to sales, order fulfillment,

Qualifications

1 year of retail or supply chain experience.
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
Experience with CRM systems and project management tools.
Excellent verbal and written communication skills.

Responsibilities

Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience.
Consistently achieve high levels of point-of-sale transactions on a daily basis.
Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles.
Process customer returns and ensure items are restocked appropriately.
Expedite customer flow through checkout lanes to minimize wait times.
Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries.
Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries.
Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location.
Refill and merchandise impulse products at the front end to support sales.
Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

MS Office

CRM

PM tools

Communication

Job description

Job Summary

The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.

Job Summary

8 Hour shifts between 7:00 AM and 7:00 PM

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience

Consistently achieve high levels of point-of-sale transactions on a daily basis

Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles

Process customer returns and ensure items are restocked appropriately

Expedite customer flow through checkout lanes to minimize wait times

Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries

Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries

Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location

Refill and merchandise impulse products at the front end to support sales

Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Physical Requirements

Work is performed while standing and/or walking, up to and including 9 hours/day.

Requires the ability to communicate effectively using speech, vision, and hearing.

Requires the regular use of hands for simple grasping and fine manipulations.

Requires regular bending, squatting, crawling, climbing, and reaching.

Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Minimum of 1 year of relevant experience in retail and/or supply chain management

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools

Strong analytical and problem-solving skills

Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

Service leadership approach with a demonstrated desire to exceed expectations

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits