Front Office Assistant

Wayne Oral Surgery; Boca Raton (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Disability insurance

Paid time off & 401(k)

Job summary

Wayne Oral Surgery in Boca Raton seeks a friendly Front Office Assistant to welcome patients, manage check-in/out, and explain treatment costs. You will answer calls, schedule appointments, verify insurance, and post payments using dental software.

Ideal candidates have 1+ year front desk or dental office experience, strong communication skills, basic insurance knowledge, and a high school diploma. Join a team focused on patient-centered care and smooth operations.

Qualifications

• 1+ years of front desk or dental office experience.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance.
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Responsibilities

• Greet patients warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Communicate with referring practices.
• Perform administrative tasks using dental software.
• Maintain patient confidentiality per HIPAA regulations.

Skills

Customer service

Communication

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

Dental software

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental or oral surgery front desk experience required.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off401(k) with Company Match