Front Desk Wellness Associate

Massage Envy; Mansfield Township (NJ); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay

Tips, bonuses, and commissions

Employer-paid tele-med for employees

401(k)

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

Product and service training

Free massage/skincare/stretch service每

40% off all products

Job summary

Massage Envy Warren is seeking a customer-focused associate to support guests with information on services and products. You’ll help clients schedule appointments, explain the Wellness Program, and drive retail purchases while delivering an exceptional guest experience.

Strong communication, math and computer skills, and a passion for wellness are essential. Flexible hours and both full-time and part-time options are available at this location.

Qualifications

• Experience in retail or sales preferred.
• Strong math and basic computer skills.
• Ability to multitask and build guest relationships.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and the Wellness Program.
• Book appointments and process sales and retail purchases.
• Answer calls and respond to emails promptly.
• Grow and retain client base through outreach.

Skills

Retail experience

Sales experience

Customer service

Math skills

Computer skills

People skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Warren, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus tips, bonuses, and commissions
• Employer-paid tele-med for employeesand their family
• 401(k)
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location