Front Desk & Visitor Services Associate

Stanford University School of Medicine; Palo Alto (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

Greet, sign in and route visitors, answer phones and maintain directories while ensuring security, accuracy, and confidentiality. The role requires outstanding customer service, strong communication skills, and the ability to multitask in a professional environment.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Excellent listening and verbal communication skills.
• Strong telephone skills.
• Demonstrated professionalism, maturity and tact.
• Basic computer skills with office software and email applications.
• Able to work independently with minimal supervision.
• Ability to follow through and complete assigned tasks.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Greet, sign in and route visitors to appropriate individuals.
• Answer phones and serve as a resource on unit procedures and general inquiries.
• Maintain employee and department directories.
• Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
• Maintain the reception area in a clean, organized and secure manner.
• Schedule conference rooms and/or permits as appropriate.
• Sort and distribute mail; receive and sign for deliveries.
• Maintain the general filing system.
• Monitor the use of supplies and equipment.
• May be responsible for petty cash.
• May serve as the point of contact for general maintenance and facility concerns.

Skills

Customer service

Interpersonal skills

Verbal communication

Telephone skills

Professionalism

Independent work

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Email applications

Job description

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

Greet, sign in and route visitors, answer phones and maintain directories while ensuring security, accuracy, and confidentiality. The role requires outstanding customer service, strong communication skills, and the ability to multitask in a professional environment.