Front Desk - Treatment Coordinator

Verber Dental Group; Enola (Cumberland County); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a well-established dental health system as a Front Desk Treatment Coordinator. In this engaging role, you'll be the welcoming face of the office, responsible for managing patient interactions and ensuring a smooth administrative process. Your exceptional customer service skills will shine as you greet patients, handle appointments, and maintain a warm, organized environment. This innovative firm offers a comprehensive benefits package, including medical and vision insurance, a 401(k) plan, and opportunities for professional growth. If you're looking for a dynamic workplace where you can thrive, this is the perfect opportunity for you.

Benefits

Medical and Vision Insurance

In-house Dental Coverage with $0 Premium

401(k) Plan with Generous Company Match

Paid Time Off + Paid Holidays

Quarterly Bonus Potential

Life and Disability Insurance Options

CE Reimbursements

Long-Term Growth Opportunities

Monthly Employee Engagement Activities

Qualifications

• Exceptional customer service and communication skills are essential.
• Strong multitasking ability with high attention to detail is required.

Responsibilities

• Greet and check-in patients with a friendly demeanor.
• Schedule patient appointments and manage office communications.
• Maintain patient confidentiality and adhere to HIPAA guidelines.

Skills

Customer Service

Organizational Skills

Communication Skills

Multitasking

Problem-Solving

Attention to Detail

Computer Skills

Education

High School Diploma

Tools

Office Software

Job description

Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services throughout the offices in the group in a warm and welcoming environment.

We are seeking a Front Desk Treatment Coordinator to join our team at the Dental Specialty Center located in Enola. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients. Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience at the end of their visit.

Qualified individuals should be able to perform the following duties with or without reasonable accommodation

• Greet and check-in/out patients and office guests with a friendly, professional demeanor.
• Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
• Verify patient and insurance information with high attention to detail and accuracy.

Appointment Management

• Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
• Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.

Administrative Duties

• Compile financial reports as needed to support practice operations.
• Retrieve, distribute, and manage incoming faxes and communications.
• Maintain patient confidentiality and adhere to HIPAA compliance guidelines.

General Office Maintenance

• Ensure cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
• Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.

Other Duties

• Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.

What We Offer: At Verber Dental Group, we strive to create a supportive environment where you thrive. That's why we provide a comprehensive benefits package that goes above and beyond, including:

• Medical and Vision Insurance
• In-house Dental Coverage with $0 Premium
• 401(k) Plan with Generous Company Match
• Paid Time Off + Paid Holidays
• Quarterly Bonus Potential
• Life and Disability Insurance Options
• CE Reimbursements and Long-Term Growth Opportunities!
• Monthly Employee Engagement Activities....and MUCH more!

Requirements

Requirements

• Exceptional customer service, organizational, and communication skills.
• Strong multitasking ability with high attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
• Strong problem-solving skills with effective resolution implementation.
• Proficient in computer skills and able to learn new software.
• Compliance with OSHA, HIPAA, and Infection Control procedures.
• Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.

Be part of something special at Verber Dental Group. Apply now to join a team that values collaboration, growth, and excellent patient care!