Front Desk - TownePlace Suites by Marriott Richmond KY

GetHired, Inc.; Richmond (KY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Flexible Schedule

Dental/Vision

Health Insurance

Life Insurance

Paid Time Off

Incentives

Job summary

GetHired, Inc. is seeking a friendly Front Desk associate to join our award winning hotel team. You will greet guests, handle check-in/check-out, reservations, and inquiries, and ensure operations run smoothly with a strong focus on service.

The role requires flexibility in shifts (7am-3pm, 3pm-11pm; 11pm-7am a plus) and a commitment to guest satisfaction in a fast-paced environment.

Qualifications

• Customer service oriented and people person.
• Flexible work schedule and reliability.
• Experience with cash handling preferred.
• Ability to manage reservations and guest inquiries.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle reservations and room status communications.
• Process cash, card, and other payments.
• Respond to guest inquiries via phone, email, or chat.
• Maintain cleanliness and brand standards in the front desk area.

Skills

Customer service

Communication

Teamwork

Tools

Reservation system

Job description

Front Desk:

Our company is looking for our next employee to add to the staff of our award winning hotel! If you have the desire to excel at your job, can be flexible in your work schedule and are a people person, we want to hear from you!

Job Duties:

• Be Flexible Within Your Work Schedule - Team Player
• Follow All Hotel Policies in Regards to Procedure, Safety, Etc
• Handle Money Transactions in the Form Of Cash, Credit Card, Check and Gift Card
• Handle Reservations - Check in/out, New Reservations, Modify Existing
• Answer Guest Inquiries via Phone, Email and Chat
• Communicate Room Status and Guest's Requests to Appropriate Departments
• Be Knowledgeable About the Brand You Represent
• Enroll Guests in Brand Loyalty Program
• Maintain a High Level of Cleanliness Within Work Area
• Enter and Maintain Guest Lost and Found Items Per Hotel Policy
• Greet Guests and Conduct Yourself in a Professional Manner at All Times
• Fosse Experience is a plus not required.

Availability

• Must be able to work 7am-3pm and 3pm - 11pm shifts, additional plus if available for 11pm - 7am.
• Weekend Availability Required

Benefits Include:

• Flexible Schedule
• Dental/Vision
• Health Insurance
• Life Insurance
• Paid Time Off
• Incentives