Front Desk & Tenant Support Specialist (Austin)

Volunteers of America-Texas; Austin (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

Volunteers of America-Texas in Austin is seeking a dependable staff member to support tenants, visitors, and staff while monitoring building safety and security. The role includes administrative tasks and front-desk duties in a community-focused setting.

Day-to-day responsibilities include controlling access, logging incidents, assisting residents, responding to emergencies and maintaining organized files. This position offers both full-time and part-time schedules with benefits.

Qualifications

• High School diploma and four years general office experience.
• Valid Texas driver's license, clear MVR and ability to be insured.

Responsibilities

• Provides a friendly, supportive presence and connection for tenants, visitors and staff while monitoring the building for safety concerns.
• Observes all incoming and outgoing building traffic and enforces visitor sign-in procedures.
• Copies and files identification of visitors and maintains files on regular visitors.
• Reviews security logs and reports incidents to the Community Director for review.
• Creates a welcoming, professional tone in entrance areas and participates in safety training.
• Assists residents and visitors as needed and responds to emergencies with first responders.
• Completes incident reports and alerts security or management to any unusual tenant behaviors.

Skills

Customer service experience

Administrative support

Education

High School Diploma

Job description

Volunteers of America-Texas in Austin is seeking a dependable staff member to support tenants, visitors, and staff while monitoring building safety and security. The role includes administrative tasks and front-desk duties in a community-focused setting.

Day-to-day responsibilities include controlling access, logging incidents, assisting residents, responding to emergencies and maintaining organized files. This position offers both full-time and part-time schedules with benefits.