Front Desk Team Member - Northchase

RSG Group; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

RSG Group in Houston, TX seeks a Front Desk Team Member to warmly greet members, guests and staff, manage check-ins, and support gym operations. You will assist with member inquiries, registrations, and directing guests to trainers, while maintaining a professional front desk presence.

You will also participate in membership sign-ups, process retail sales, answer calls, log maintenance, and attend staff meetings as directed by the Gym General Manager.

Qualifications

• Front desk team member provides welcoming guest experience.
• Handles member inquiries and basic gym operation questions.
• Performs administrative tasks under supervision of the Gym General Manager.

Responsibilities

• Warmly greet members and guests to create a welcoming entrance.
• Check members into the gym using proper procedures.
• Register all guests and direct them to appropriate trainers.
• Answer calls professionally and relay messages to management.
• Assist with membership sales and sign-ups at kiosk or computer.
• Maintain front desk area, logs, and safety reporting.
• Process retail sales and keep inventory stocked.
• Attend staff meetings and follow company policies.

Job description

1234 Northchase Drive, Houston , Texas 77060 , United States

Job Description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Employer Privacy Policy

At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.

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