Front Desk Team Member - GOLD'S GYM - Little Elm

Gold's Gym; Little Elm (TX); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

GOLD'S GYM in Little Elm, Texas, is seeking a Front Desk Team Member to warmly greet members, guests, and staff as they enter the gym and provide control of the front door location. You will handle check-ins, assist with member inquiries, and support administrative tasks to ensure a smooth operation.

As the first point of contact, you will create a welcoming atmosphere, help with membership sales, and coordinate with trainers and staff while maintaining front desk standards and a professional

Mansioni

• Greet members and guests at the front desk to create a welcoming entrance and exit experience.
• Process member check-ins using proper procedures and assist with registrations.
• Respond to member inquiries and direct them to the appropriate staff or trainer.
• Assist with membership sign-ups, kiosk or computer-based, and barcode setup for new members.
• Maintain a tidy front desk area, wear the proper uniform with nametag, and log maintenance or safety concerns.

Descrizione del lavoro

Front Desk Team Member - GOLD'S GYM - Little Elm

#4255

Little Elm, Texas, United States

Location(s)

1234 Main Street, Little Elm , Texas 75068 , United States

Job Description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.

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