Front Desk Team Member - Front Desk

RSG Group; San Antonio (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, direct inquiries, and manage check-in procedures at the gym’s front desk. You will support member requests, assist with membership sales, and coordinate class sign-ins through the app.

As the initial contact, you will maintain a welcoming atmosphere, handle phone inquiries, and help ensure efficient front-desk operations in a busy club environment.

Responsibilities

• Greet members and guests warmly to create a friendly entrance and departure.
• Control front door security and retail area access for the facility.
• Check members into the gym using proper procedures; monitor check-ins.
• Assist with member requests and inquiries about gym operations and policies.
• Direct guests to the appropriate personal trainer or staff member as needed.
• Handle phone inquiries professionally and relay messages to management.
• Provide a clean, well-maintained front desk area and wear proper uniform with nametag.
• Assist with membership sales and enrollment (kiosk or computer).
• Assign new members barcodes, capture photos, and schedule complimentary sessions.
• Process account changes and assist with retail/concession orders and registrations.
• Register classes for members via the app and attend staff meetings as directed.

Job description

Job Description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

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At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.

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