Front Desk Team Member

Crescent Hotels & Resorts; Virginia Beach (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

A hospitality company is seeking a Front Desk Team Member for Delta Hotel by Marriott in Virginia Beach. The ideal candidate will be responsible for greeting, registering, and checking out guests, ensuring high standards of service. Key duties include managing guest reservations and payments, maintaining the front desk area, and solving any workplace problems. This position is crucial for delivering exceptional guest experiences in a busy hotel environment.

Qualifications

• High standards of personal appearance and grooming.
• Ability to handle problems effectively.

Responsibilities

• Greet, register, and check out guests at the hotel.
• Execute guest reservation and payment procedures.
• Maintain cleanliness and organization of the front desk.

Job description

Front Desk Team Member – Delta Hotel by Marriott – Virginia Beach

2800 Shore Dr, Virginia Beach, VA 23451, USA

This role involves greeting, registering, and checking out guests at the Delta Hotel by Marriott – your front line of service.

Responsibilities:

• Execute guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag when working.
• Ensure front desk and office (including files) are maintained in a clean and organized manner.
• Effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Maintain proper control over keys, safe deposits, and all company and guest property and confidential information.
• Other duties as assigned supporting guest satisfaction.

Note: This job description is not an exclusive or exhaustive list of all functions that a Front Office Team member may be asked to perform.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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