Night Auditor

Crescent Hotels & Resorts; Virginia Beach (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Benefits for associates & family

401K matching

Flexible scheduling

Discounts at Crescent properties

Marriott Employee Room Rate Discount

Job summary

Delta Hotel by Marriott Virginia Beach Waterfront is seeking a friendly Front Desk team member to greet guests, check them in and out, and ensure a smooth, welcoming experience on Shore Drive.

The role emphasizes English communication, professional appearance, teamwork, and reliability, with competitive wages, benefits, 401K, flexible scheduling, and travel discounts through Crescent Hotels & Resorts.

Qualifications

• Must be able to communicate in English and provide friendly guest service.
• Strong customer-service orientation and teamwork.
• Basic math skills and ability to perform 10-key calculations.
• Proficiency with front desk computer systems and ticketing.
• Professional appearance and strong communication with guests.

Responsibilities

• Greet and register guests; check-in and check-out.
• Handle guest payments and service procedures per brand standards.
• Maintain front desk area and filing in an organized manner.
• Balance nightly revenue and assist with daily reports as needed.
• Provide excellent service and assist with guest requests and concerns.
• Work weekends and flexible shifts.

Skills

English proficiency

Customer service

Teamwork

Mathematics

Computer literacy

Tools

POS system

Hotel PMS

Job description

Delta Hotel by Marriott - Virginia Beach 2800 Shore Dr Virginia Beach, VA 23451, USA

Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Deskteam. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you!
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Employee Room Rate Discount Program

Here is what you will be doing each day:

• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Skills and Abilities:

Must have the ability to communicate in English.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.Ability to effectively deal with guest and employee concerns in a friendly and positive manner.Ability to access and accurately input information using a moderately complex computer system.

What we require:

As a Front Office Team Member, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Maintain high standards of personal appearance and grooming which includes, wearing the proper uniform and name tag when working.
• Ensures front desk and office (including files) are maintained in a clean and organized manner.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Maintains proper control over keys, safe deposits, and all company and guest property and confidential information.
• Other duties as assigned supporting guest satisfaction.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Office Team member may be asked to perform.
• Weekend availability.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.