Front Desk Team Member

The Crescent Hotels Group; Virginia Beach (VA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Excellent benefits for associates and家

401K matching

Flexible scheduling

Discounts on Crescent properties

Marriott Employee Room Rate Discount

Job summary

Delta Hotel by Marriott Virginia Beach Waterfront, part of Crescent Hotels & Resorts, seeks a Front Desk Team Member to greet guests, register them, and manage the checkout process with care. You will uphold brand standards, ensure smooth payments, and contribute to a welcoming, efficient front desk operation.

The role supports guest satisfaction through professional appearance, organized spaces, and proactive problem solving in a busy hospitality environment.

Qualifications

• Greet and register guests at front desk.
• Process reservations, check-ins, and check-outs.
• Handle payments and provide guest service.
• Maintain professional appearance and uniform.
• Keep front desk and office organized and tidy.
• Resolve problems proactively in the workplace.

Responsibilities

• Greet and register guests and check them out, delivering outstanding service.
• Execute reservation, check-in, checkout, and payment procedures per brand standards.
• Maintain clean, organized front desk and files.
• Handle issues effectively, anticipating and solving problems.
• Manage keys, cash deposits, and guest information securely.
• Support guest satisfaction with additional duties as needed.

Job description

Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that feed your inner explorer, we work hard to create and deliver on what you need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you!
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Employee Room Rate Discount Program

Here is what you will be doing each day:

As a Front Office Team Member, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Maintain high standards of personal appearance and grooming which includes, wearing the proper uniform and name tag when working.
• Ensures front desk and office (including files) are maintained in a clean and organized manner.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Maintains proper control over keys, safe deposits, and all company and guest property and confidential information.
• Other duties as assigned supporting guest satisfaction.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Office Team member may be asked to perform.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.