Front Desk Team Lead — Guest Experience & Operations

PM Hotel Group; Herndon (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking a Front Desk Team Lead at Crowne Plaza Dulles in Herndon, VA. The role focuses on leading the front office, guiding staff, and coordinating daily operations to ensure superior guest service.

You will participate in staffing, scheduling, and expense management while contributing to a collaborative, customer-focused hotel culture. Applicants should have a high school diploma and 1–3 years of related experience.

Qualifications

• Leadership experience with front desk teams or similar.

Responsibilities

• Lead the front desk team and ensure smooth daily operations.
• Provide training on standard operating procedures and service standards.
• Fill in front desk tasks when needed and monitor staff performance.
• Assist Guest Services Manager with attendance and performance tracking.
• Balance daily cash drawer, deposits, and credit card batches.

Skills

Leadership

Staff Training

Communication

Customer Service

Scheduling

Expense Management

Education

High School diploma

Job description

PM Hotel Group is seeking a Front Desk Team Lead at Crowne Plaza Dulles in Herndon, VA. The role focuses on leading the front office, guiding staff, and coordinating daily operations to ensure superior guest service.

You will participate in staffing, scheduling, and expense management while contributing to a collaborative, customer-focused hotel culture. Applicants should have a high school diploma and 1–3 years of related experience.