Front Desk Team Lead - Guest Experience

Shoshone Bannock Tribes; Fort Hall (ID); On-site; USD 28,000 - 39,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, ID, seeks a Front Desk Supervisor to oversee daily hotel front desk operations and staff. This full-time role requires coordinating with management to deliver exceptional guest services while ensuring compliance with applicable gaming regulations.

The position emphasizes leadership, staff development, and efficient service delivery, with a salary range hourly and benefits per casino policy. Evening/weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Three years of front desk or customer service experience.
• One year of supervisory experience in a hospitality environment.

Responsibilities

• Oversee and coordinate daily Front Desk activities.
• Supervise staff and operations to ensure quality customer service.
• Adhere to policies, procedures, and gaming regulations.
• Monitor budget and contribute to departmental objectives.
• Train, coach, and evaluate staff; lead in staff meetings.
• Ensure accurate cash handling and daily checklists.
• Coordinate with other departments to resolve guest requests.

Skills

Word processing software

Spreadsheets

Database software

Operational reporting

Education

High School diploma or GED

Job description

Shoshone-Bannock Casino Hotel in Fort Hall, ID, seeks a Front Desk Supervisor to oversee daily hotel front desk operations and staff. This full-time role requires coordinating with management to deliver exceptional guest services while ensuring compliance with applicable gaming regulations.

The position emphasizes leadership, staff development, and efficient service delivery, with a salary range hourly and benefits per casino policy. Evening/weekend shifts may be required.