Front Desk Supv

TPG Hotels and Resorts; Linthicum (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts in Linthicum, MD is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/out, and uphold exceptional guest service standards. You will train staff, manage guest inquiries, resolve issues, and collaborate with other departments to fulfill guest requests.

This role requires strong communication, problem-solving, and flexibility with shifts including evenings and weekends.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Minimum 1–2 years supervisory experience in a front desk/guest services role.
• Proven communication and interpersonal skills; able to handle guest issues.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Supervise front desk staff and ensure adherence to standards.
• Handle guest complaints with prompt resolution and professionalism.
• Coordinate with other hotel departments to fulfill guest requests.
• Provide ongoing training to front office staff and maintain service quality.

Skills

Guest Services

Staff Supervision

Communication

Problem Solving

Hospitality Software

Education

High School Diploma

Hospitality degree preferred

Tools

Hotel management software

Reservation systems

Job description

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:


• Greet and welcome guests in a friendly and professional manner.


• Assist guests with check-in and check-out procedures.


• Handle guest complaints and concerns, ensuring prompt resolution.


• - Coordinate with other hotel departments to fulfill guest requests and special arrangements.


• Staff Supervision:


• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager


• Ensure staff adheres to dress code and grooming standards.


• Address disciplinary issues as needed.


• Problem Resolution:


• Handle difficult or complex guest situations and elevate as necessary.


• Ensure guest privacy and security protocols are followed.


• Assist in Implementation of effective strategies to minimize guest complaints.


• Training and Development:


• Provide ongoing training to front office staff on guest service standards and procedures.


• Foster a positive and collaborative work environment.


• Assist in the onboarding and training of new employees.

What You Bring

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).


• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities.


• Knowledge of hotel management software and reservation systems.


• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances


• Disability Insurances


• Supplemental Life Insurances


• Flexible Spending Accounts


• 401(k) Retirement Plan with Company Match


• Paid Time Off, Vacation and Holidays


• Employee Assistance Program


• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED