Front Desk Agent

TPG Hotels and Resorts; Alexandria (VA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Identity Theft Protection

FSAs

401(k) Retirement Plan

Paid Time Off

Hotel Discounts

Job summary

TPG Hotels and Resorts in Alexandria, VA is seeking a friendly Front Desk Agent to greet guests, manage check-ins, handle inquiries, and coordinate with other departments to ensure a seamless guest experience. You will process payments, answer calls and emails promptly, manage reservations, and maintain an organized front desk area.

This is a part-time role with comprehensive benefits. You must have a high school diploma or equivalent and strong guest service skills; proficiency with computers

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and communication skills.
• Familiarity with hospitality industry practices.
• Proficiency with basic office equipment.

Responsibilities

• Greeting and check-in: welcome guests and verify reservations.
• Check-out and payment processing; issue receipts and handle queries.
• Phone and email communication; respond promptly.
• Reservation management and data entry.
• Guest services: address requests and resolve issues.
• Administrative tasks: mail, visitor log, files.
• Security: monitor access and issue visitor passes.
• Cash handling and end-of-shift reconciliation.
• Multi-tasking across guests, calls, inquiries, and admin.
• Collaboration with housekeeping, maintenance, and management.

Skills

Guest service orientation

Basic accounting

Hospitality knowledge

Calm under pressure

Office equipment proficiency

Excellent communication

Computer skills

Education

High school diploma or equivalent

Tools

Computer

Calculator

Phone system

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You’ll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Rate

$16 per hour.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!