Front Desk Support (Student)

American University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University is seeking a Front Desk Coordinator in the Kogod School of Business to welcome visitors, answer inquiries, and support students and employers in a busy career office.

The role requires an undergraduate student with strong leadership, communication, and organizational skills. You will assist with Handshake, events, content review, and general office tasks, with a flexible schedule for fall and spring semesters.

Qualifications

• Students pursuing an undergraduate degree.
• Strong leadership and communication skills.
• Impeccable organizational skills and attention to detail.
• Flexibility, initiative, and ability to multitask and work both independently and as part of a team.
• Maturity and an elevated level of professionalism, especially as it relates to building and maintaining relationships with prospective and visiting employers.
• Proficiency with Microsoft Office Products.

Responsibilities

• Staff the front desk during business hours (9:00 a.m. – 5:00 p.m., Monday–Friday) on a scheduled basis.
• Serve as the first point of contact for the Kogod Career Development office—greeting guests, answering phones, and responding to or redirecting emails from [e-mail].
• Support students to make and check-in for appointments with Career Development staff and Peer Consultants.
• Provide support for and troubleshoot student and employer issues in Handshake, Kogod’s job and internship platform.
• Support with the Kogod Talent Network system.
• Monitor and assess the Document Review process in KTN (assess, request feedback, and approve undergraduate resumes based on criteria).
• Create alumni accounts.
• Monitor the Kogod Talent Network email inbox for inbound requests.
• Support basic troubleshooting and answer basic questions about what the system does.
• Review and approve content such as blog posts and videos for UConnect (the career website platform).
• Assist with content creation, social media support, and presentation development.
• Support general office operations and administrative projects such as data entry, filing, copying, and maintaining shared spaces.
• Provide backup assistance for event and space setup, including flipping the lounge for events or meetings.

Skills

Leadership

Communication

Organizational skills

Multitasking

Professionalism

MS Office

Education

Undergraduate student

Tools

Microsoft Office

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department

Kogod School of Business

Time Type

Part time

FLSA Status

Non-Exempt

Job Description

Summary

Career Development at the Kogod School of Business at American University supports undergraduate and graduate business students in their professional development. Front Desk Coordinators (FDCs) are student employees who serve as the first point of contact for all visitors to the office, including students, employers, alumni, faculty, and staff. FDCs provide essential administrative and customer service support in a fast-paced, student- and employer-facing environment.

Essential Functions

• Staff the front desk during business hours (9:00 a.m. – 5:00 p.m., Monday–Friday) on a scheduled basis.
• Serve as the first point of contact for the Kogod Career Development office—greeting guests, answering phones, and responding to or redirecting emails from the [e-mail] account.
• Support students to make and check-in for appointments for students with Career Development staff and Peer Consultants.
• Provide support for and troubleshoot student and employer issues in Handshake, Kogod’s job and internship platform.
• Support with the Kogod Talent Network system.
• Monitor and assess the Document Review process in KTN (assess, request feedback, and approve undergraduate resumes based on criteria).
• Create alumni accounts.
• Monitor the Kogod Talent Network email inbox for inbound requests.
• Support basic troubleshooting and answer basic questions about what the system does.
• Review and approve content such as blog posts and videos for UConnect (the career website platform).
• Assist with content creation, social media support, and presentation development.
• Support general office operations and administrative projects such as data entry, filing, copying, and maintaining shared spaces.
• Provide backup assistance for event and space setup, including flipping the lounge for events or meetings.

Position Type/Expected Hours Of Work

• Part-time.
• 8 - 15 hours per week.

Salary Range

• $18.40 per hour.

Required Education And Experience

• Students pursuing an undergraduate degree.
• Strong leadership and communication skills.
• Impeccable organizational skills and attention to detail.
• Flexibility, initiative, and ability to multitask and work both independently and as part of a team.
• Maturity and an elevated level of professionalism, especially as it relates to building and maintaining relationships with prospective and visiting employers.
• Proficiency with Microsoft Office Products.

Preferred Education And Experience

• Kogod undergraduate student.
• Students available for both the fall and spring semesters preferred.

Additional Eligibility Qualifications

• All Kogod Career Development Roles
• All student employees will receive cross-training in front desk operations, event setup and support, and social media assistance. Flexibility to assist in these areas as needed is expected.
• Must be willing to sign and adhere to a Confidentiality Agreement to ensure the privacy and security of student records and other sensitive information.
• Ability and willingness to lift up to 25 lbs and assist with moving furniture and equipment during event setup and teardown.
• Benefits of Working for the Kogod Career Development
• Be at the heart of career support, recruiting action, and interact with students, staff, faculty and employers.
• Develop valuable experience in working with time management and customer service.
• Become a master of networking and build your professional network.
• Other
• Applicants are strongly encouraged to attach a resume and cover letter to their applications.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.