Front Desk Supervisor- Weekly Pay

NFC Amenity Management; Fort Lee (NJ); On-site; USD 52,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Supervisor, where you will lead a professional Concierge team in delivering exceptional service to residents and guests. This full-time role offers a dynamic work environment and the opportunity to make a significant impact on client satisfaction. You will be responsible for training and mentoring team members, ensuring adherence to high performance standards, and creatively exceeding client expectations. With a focus on hospitality and teamwork, you will thrive in a fast-paced setting while enjoying a range of employee benefits and development opportunities.

Benefits

Medical, Dental, and Vision Coverage

Generous Paid Time Off

Career Development Courses

Cellphone Reimbursements

Short-Term Disability Income

State-required Healthcare Benefits

Qualifications

• Experience in customer service and hospitality management is essential.
• Ability to coach, mentor, and lead a team effectively.

Responsibilities

• Ensure exceptional service is provided to all residents and guests.
• Recruit, train, and supervise team members while maintaining standards.
• Handle client concerns diplomatically and maintain client satisfaction.

Skills

Customer Service

Leadership

Interpersonal Communication

Organizational Skills

Multi-tasking

Education

High School Diploma

Hospitality Management Background

Tools

Microsoft Office (Word & Excel)

Job description

Career Opportunities with NFC Amenity Management

A great place to work.

Careers At NFC Amenity Management

Current job opportunities are posted here as they become available.

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We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Experience in supervising others is a plus. Making eye contact and being welcoming is a must! This position requires some schedule flexibility for shift coverage in emergencies.

The pay for this full-time position is $52,000 per year. SORA certs are preferred.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

An NFC Front Desk Supervisor ensures exceptional service is provided to all residents and their guests. A Supervisor is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholds our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.

Duties & Responsibilities (include and not limited to the following):

• Ensures the Concierge Operations are operating effectively and following Property Management and/or Board of Directors expectations

• Maintain Client Satisfaction which will result in the retention of the Contract

• Ensures each client and guest receives a Warm Welcome and Fond Farewell

• Recruits, trains, motivates, supervises, and mentors team members - leads by example

• Ensure that all team members are trained to react intelligently and quickly to all emergencies

• Use Company Approved Team Scheduler to ensure payroll budget compliance

• Ensures 5 Diamond Performance Standards are followed by team members

• Complete necessary Payroll Tasks by Company deadlines

• Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality

• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.

• Smooth operation of contractor arrivals/departures and realtor/home buyer visits

• Covers shifts for team members to ensure proper staffing requirements are maintained

• Attends company meetings/trainings and ensures all team members participate in company training sessions

• Consistency by the entire team in enforcing rules and regulations established by management or HOA

• Adheres to all NFC policies

• Follows HR and Risk Management Protocols

• Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed

• Performs miscellaneous job-related duties as assigned

• Professional background in customer service and hospitality management

• Must have an outgoing personality

• Must be hospitality-driven and offer any necessary assistance to clients and guests

• Must be able to coach and mentor team members

• Must possess the ability to multi-task

• Must possess ability to work in a team environment

• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet

• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken

• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service

• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients

• Diplomatically handle delicate and challenging client concerns

• Must be well versed in budgetary and cost control responsibilities

• Ability to lift 50 pounds

Check out our website at nfcam.com and join our Social Networks:

• Long list of discounts and benefits available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income offered to qualifying employees in applicable areas.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.