Overnight Front Desk Concierge - Roost Cleveland

Method Co.; Arkansas; On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Competitive hourly pay

Growth opportunities

Design-driven environment

Employee dining perks

Sick time

Health, dental and vision benefits

Job summary

ROOST Cleveland is seeking a flexible front desk concierge to support guests and the property. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.

This role suits someone who thrives in guest service, maintains a polished presence, and can work with housekeeping and maintenance teams. A hospitality background and willingness to work overnight, weekends, and holidays are preferred.

Qualifications

• 1+ year front desk, concierge, or guest-service experience.
• Strong communication and warm guest-focused demeanor.
• Ability to stay composed under pressure and work independently.
• Basic proficiency with reservation systems and front-office software.
• Flexible schedule including overnights, weekends, and holidays.

Responsibilities

• Greet guests with warmth and professionalism.
• Manage check-ins/check-outs and inquiries.
• Respond promptly to requests and concerns.
• Maintain security and calm lobby environment.
• Conduct walk-throughs and report issues.
• Handle calls, emails, and guest communications.
• Keep logs and daily reports accurate.
• Support light admin tasks for the team.
• Keep lobby front desk organized and guest-ready.
• Collaborate with housekeeping and maintenance.

Skills

Front desk experience

Guest service

Communication skills

Professional demeanor

Reservation systems

Attention to detail

Flexibility

Front desk software

Tools

Reservation systems

Front desk software

Job description

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, andoperatesa portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces thatblendthoughtful service, elevated design, and a deep sense of place.

About ROOST Cleveland

ROOST Cleveland brings the signature ROOST apartment‑hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one‑, and two‑bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in‑unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique‑hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

Website:https://www.roostcleveland.com

Position Overview

ROOST Cleveland isseekinga flexible, attentive, andhighly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service,maintainsa polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience,you’llensure the safety, comfort, and seamless experience of all guests throughout.

Key Responsibilities

• Welcome andassistguests with warmth, professionalism, and efficiency
• Manage check‑ins, check‑outs, and reservation inquiries
• Respond promptly to guest requests, questions, and concerns
• Monitor building access andmaintaina secure, calm environment
• Conduct property walkthroughs and report any maintenance or safety issues
• Handle phone calls, emails, and guest communications
• Maintainaccuraterecords, logs, and daily reports
• Support light administrative tasks and prepare materials for the team
• Ensure the lobby and front desk areasremainclean, organized, and guest‑ready
• Collaborate with housekeeping, maintenance, and management as needed

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
• Strong communicationskills and a naturally warm, guest‑focused demeanor
• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments
• Comfortable working independently and making sound decisions
• Basicproficiencywith reservation systems and front‑office software
• Strong attention to detail and organizational skills
• Flexible schedule with availability for overnight shifts, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design‑driven work environment
• Employee diningperksacross Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits