Front Desk Supervisor

Enchanted Parks; Town of Queensbury (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Enchanted Parks in the Town of Queensbury is seeking a Front Desk Supervisor responsible for managing daily operations and the Front Desk Agents. This role requires exceptional customer service to ensure guest satisfaction while maintaining professionalism.

The ideal candidate will have a High School Diploma, experience in hospitality is preferred, and proficiency in Microsoft Office is essential. This position emphasizes leadership skills to motivate and develop staff.

Qualifications

• Up to 6 months experience in Front Office or related field.
• Must be able to communicate in English.
• Exceptional work ethic.

Responsibilities

• Supervise the day to day operations of Front Desk Agents.
• Ensure professionalism and customer service.
• Resolve guest concerns quickly and effectively.

Skills

Customer service skills

Problem-solving skills

Communication skills

Attention to detail

Leadership skills

Education

High School diploma or equivalent

AAS Degree in Hospitality preferred

Tools

Microsoft Office

Job description

The Front Desk Supervisor will be in charge of supervising the day to day operations and work activities of the Front Desk Agents and Reservations Center. Ensure the highest degree of professionalism, customer service and guest satisfaction is being provided.

What You Will Be Doing

• Maintain an environment of professionalism
• To adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Perform other duties as assigned by management

How You Will Do It

• Promote/sell in-house venues of the hotel and water park
• Resolve guest concerns quickly, professionally, and effectively
• Continuous training of staff in Guest Service
• Increase revenues by controlling labor and other costs
• Investigate and resolve guest concerns in a courteous and professional manner
• Ensure maintenance and cleanliness of the Front Office are maintained
• Multitask between reservations and the front desk when the reservations Supervisor is not available
• Strive for a high level of positive guest comments

What You Will Need

• High School diploma or equivalent
• AAS Degree in Hospitality preferred, but not required
• Past employment in a Front Office setting preferred
• Up to 6 months experience in Front Office or related field
• Must be able to speak, understand, read, and write English
• Proficiency in computer related programs including Microsoft Office
• Exceptional work ethic and attention to detail
• Must be able to be on feet for a period of up to four (4) hours in length
• Possess ability to effectively promote and market all hotel and water park services
• Possess leadership and ability to communicate in a professional manner
• Possess ability to motivate, develop, and direct staff as they work