Front Desk Supervisor - Plano

Movement; Plano (TX); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

Premium holiday pay

401(k) retirement plan

Complimentary gym membership & guests

Employee Assistance Program

Job summary

Movement in Plano, TX is seeking Front Desk Supervisors who welcome members and guests with a warm, knowledgeable presence. You will supervise a desk team, conduct gym tours, educate on memberships and current promotions, handle check-ins, and support events while upholding safety standards.

This is a part-time role with pay ranging from $18.00 to $22.25 per hour, based on experience. Ideal candidates have 1+ year in people-facing hospitality or service roles, a passion for

Qualifications

• 1+ year successful experience in people-facing hospitality, recreation, service industry or related role.

Responsibilities

• Deliver exceptional service to members and guests.
• Be a guide: provide a welcoming, approachable presence and guide members to products and programs.
• Supervise desk team to ensure daily tasks and protocols are followed.
• Train desk team and support new hires; coach and give feedback.
• Manage openings/closings and communicate effectively with leadership.

Skills

People-facing experience

Hospitality

Customer service

Communication

Leadership

Tools

Front desk software

Job description

JOB SUMMARY

Front Desk Supervisors are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. Supervisors also act as managers who support daily operations, supervise a shift and the team members working, and serve as an extension of the gym management team. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring we deliver exceptional experiences to members and guests. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for people with demonstrated success in delivering exceptional service who are driven to support and grow team members on a collaborative team.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions of Supervisor, including (but not limited to)
  • welcome all members and guests, building genuine connections
  • conduct gym tours and personalized guided experiences
  • educate members and guests about all products including membership and current promotions
  • check people in and conduct transactions
  • assist members and guests with retail products and sales
  • deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • perform facility upkeep, projects and cleaning tasks
  • instruct Introductory classes
  • manage completion of daily projects with desk team, as assigned
  • navigate unforeseen staffing changes
  • support planning and execution of events
  • uphold standards for safety and risk management in the gym
• Supervise desk team, ensuring daily tasks, routines are completed and protocol followed
• Train desk team members on role, including new hires, as assigned by director or manager
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism, including routine and escalated situations, as assigned by director or manager

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Coach, support, and provide feedback to team members, to ensure they are delivering exceptional service and experiences
• Through behavior and actions, embody Movement’s core values of growth, connection and integrity
• Lead the team through daily tasks, routines, protocol to ensure the gym is maintained and any issues are flagged to managers, make decisions within the scope of the role
• Clear, effective, and proactive communication as well as supporting delivery of information and messages to team members
• Problem-solving skills to creatively find solutions for member and guest needs, including handling routine and escalated situations effectively
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Responsibly manage keyholder and opener/closer duties
• Act as role model and coach to other team members in all aspects of job
• 1+ year successful experience in people-facing hospitality, recreation, service industry or related role
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes (training provided)
• Regular evening and weekend availability

BENEFITS

• Eligible for premium holiday pay rates for any hours worked on company-designated holidays.
• 401(k) retirement plan available to eligible team members
• Complimentary gym membership, guest passes, discounted courses and retail discounts
• Employee Assistance Program

ADDITIONAL INFORMATION

• This is a part-time position
• Starting pay at $18.00 - $22.25/hour, based on experience
• Internal team members who apply should be in excellent standing in their current role
• New hires will complete a screening process
• Scheduled shift times may vary from week to week or month to month
• Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Applications will be accepted until 11/13