HOT175 - Housekeeping Supervisor

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Go Hilton Travel Discounts for team

Shamin Perks

Referral Bonus

Town Center location benefits

Job summary

Shamin Hotels is seeking a Housekeeping Supervisor in Virginia Beach, VA. The role reports to the Executive Housekeeper and oversees daily housekeeping operations in a modern hotel environment.

Responsibilities include guiding room attendants, maintaining standards, and coordinating with front desk for smooth check-ins. Full-time/part-time schedule with weekends and holidays required; HS diploma or GED expected. Benefits apply per plan eligibility.

Qualifications

• High School diploma or GED required.

Responsibilities

• Assign daily room boards and work areas to room attendants and housepersons based on occupancy and priority.
• Trains, coaches, and develops housekeeping staff on cleaning standards, procedures, and productivity.
• Monitors team performance and provides real-time direction and support.
• Inspects rooms and public areas to ensure standards are met; directs corrections as needed.
• Manages daily schedules, break coverage, and reassignments to maintain coverage.
• Ensures adequate stock of linens, supplies, and chemicals; coordinates ordering and par levels with management.
• Enforces safety standards and proper chemical use; addresses unsafe conditions or behavior.
• Supports resolution of guest requests and service recovery related to housekeeping.
• Assists with performance feedback, attendance tracking, and escalation of personnel issues to management.
• Communicates room status and priorities with the front desk to support timely check-ins.
• Steps in to clean rooms or public areas as needed.

Skills

English communication

Team leadership

Attention to detail

Education

High School diploma or GED

Job description

Job Details: Job Location: Virginia Beach, VA 23462, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $17.50 - $17.50 Hourly, Travel Percentage: Negligible, Job Shift: Any, Job Category: Hospitality - Hotel, Housekeeper – Hampton Inn & Suites Virginia Beach Town Center

Position Overview

• Job Title: Housekeeping Supervisor
• Location: 4595 Columbus Street, Virginia Beach, VA 23462
• Reports To: Executive Housekeeper / Housekeeping Manager
• Schedule: Full-time. Variable hours, must include weekends and holidays.
• Work Environment: Modern hotel in the heart of Virginia Beach's Town Center business and entertainment district

Summary

The Housekeeping Supervisor leads the daily operation of the housekeeping team, ensuring all guest rooms and public areas meet company and brand standards. This role directs and supports room attendants and housepersons, manages daily assignments and coverage, trains and coaches staff, and upholds safety and quality standards throughout the department.

Job Functions

• Assigns daily room boards and work areas to room attendants and housepersons based on occupancy and priority.
• Trains, coaches, and develops housekeeping staff on cleaning standards, procedures, and productivity.
• Monitors team performance throughout the shift and provides real-time direction and support.
• Inspects rooms and public areas to ensure completed work meets brand and company standards; directs corrections as needed.
• Manages daily schedules, break coverage, and reassignments to maintain coverage across the department.
• Ensures adequate stock of linens, supplies, and chemicals; coordinates ordering and par levels with management.
• Enforces safety standards, proper chemical use per material safety data sheets, and correct equipment operation; addresses and documents unsafe conditions or behavior.
• Supports resolution of guest requests and service recovery related to housekeeping.
• Assists with performance feedback, attendance tracking, and escalates personnel issues to management.
• Communicates room status and priorities with the front desk to support timely check-ins.
• Steps in to clean rooms or public areas as needed to meet coverage and standards.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Performs other related duties as required.

We Live by Our "TOP" Values

• T – TEAM UP: Collaborate, support others, and stay golden
• O – OWN IT: Take pride, stay accountable, and never stop learning
• P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We are looking for team players who embody these values every day.

Qualifications

• High School diploma or GED required.
• Previous housekeeping experience required; prior lead or supervisory experience preferred.
• Able to communicate in English, verbal and written; bilingual a plus.
• Ability to lead, train, and motivate a team in a fast-paced environment.
• Strong attention to detail and a passion for delivering exceptional service.
• Flexibility to work evenings, weekends, and holidays as needed.

Why Work with Us?

• Competitive Pay
• Go Hilton Travel Discounts for team members & eligible family
• Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
• $200 Referral Bonus after your referral completes 30 days
• Be part of a welcoming team in the heart of Town Center

Note: Full-time benefits such as health insurance, PTO, and 401(k) apply per plan eligibility. Specific benefit eligibility is confirmed in the offer letter.

About Shamin Hotels

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.