Front Desk Supervisor - One Ocean Resort & Spa, Atlantic Beach, FL

Sage Restaurant Group; Atlantic Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Front Desk Supervisor to lead a dynamic team at a luxurious resort. You will oversee front office operations, ensuring exceptional service and guest satisfaction. This role involves training staff, resolving issues, and managing cash transactions while maintaining a friendly atmosphere. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to create memorable experiences for guests while working in a stunning coastal setting.

Qualifications

• High school diploma or equivalent experience required.
• At least 1 year of experience in a related position.

Responsibilities

• Supervise front desk operations to ensure excellent service.
• Train and direct front desk team members for quality operations.
• Resolve customer issues efficiently to maintain satisfaction.

Skills

Customer Service

Cash Handling

Communication Skills

Mathematical Skills

Hotel Front Office Procedures

Problem-Solving

Education

High School Diploma

Tools

Computer Systems

PBX Equipment

Job description

Front Desk Supervisor - One Ocean Resort & Spa, Atlantic Beach, FL

Situated on the sweeping white sands and sparkling waves of the Atlantic Ocean, One Ocean Resort is a refuge for relaxation. We beckon guests with luxurious amenities and lavish suites featuring views of the rolling surf that is the signature of the Atlantic Ocean. Join us in creating magical and memorable experiences for our guests!

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

1. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
2. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
3. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
4. Complete established check-in procedures for arriving guests and facilitate guest departure to close the guest account and prepare the room for the next guest.
5. Calculate and/or post monies, receipts, guest accounts, and other credit forms accurately using proper cash handling methods and procedures to ensure timely and precise hotel charges upon check-out.
6. Answer inquiries from potential guests courteously and accurately; accept hotel reservations. Use suggestive selling techniques to increase occupancy and revenue.
7. Maintain good customer relations by staying informed about in-house and area functions to respond with timely and knowledgeable answers both in person and on the phone.
8. Operate PBX equipment, including assisting with outgoing calls, scheduling wake-up calls, and guest paging.
9. Control cash transactions at the front desk and maintain responsibility for personal bank according to hotel policies.
10. Maintain a friendly, cheerful, and courteous demeanor at all times.
11. Perform other duties as assigned or requested by management.

Qualifications

Education/Formal Training

High school diploma or equivalent experience.

Experience

At least 1 year of full-time employment in a related position with this or another organization.

Knowledge/Skills

• Understanding of all hotel front office procedures.
• High school level mathematical skills and knowledge of cash handling and computerized register systems.
• Experience in customer service and dealing directly with the public.
• Knowledge of hotel policies and procedures, with the ability to determine appropriate actions.
• Effective communication skills to convey hotel services to management and guests; bilingual abilities may be beneficial.
• Proficiency with computers, calculators, and telephones for cash handling and paperwork.
• Flexibility to work various shifts, including days, nights, weekends, and holidays.

Physical Demands

The physical requirements for this role include frequent communication in person and via telephone, reading reports and computer screens, and standing for up to 90% of the shift. Lifting, pushing, pulling, and carrying guest luggage and bell carts up to 50 lbs. are involved, with accommodations available for individuals with disabilities.