Front Desk Supervisor & Night Audit Lead

Colwen Management Inc; South Portland (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Relu

Exclusive Associate Discounts – Travel

Training and Development Programs

Career Advancement Opportunities

Job summary

Colwen Hotels is seeking a Front Desk Supervisor for The Portland Sheraton at Sable Oaks in South Portland, ME. This role leads Front Office and Night Audit, ensuring guest satisfaction and high standards of service.

Ideal candidates have Front Desk experience, strong customer service, and the ability to train and grow associates across shifts. The position requires flexibility for varied hours and holidays.

Qualifications

• Two-year college degree or hospitality experience.
• Strong leadership and people management abilities.
• Excellent interpersonal and customer service skills.
• Ability to multi-task and work under pressure.
• Excellent verbal and written communication skills.
• Familiar with common computer software programs.
• Willing to work varied hours including nights, weekends, and holidays.

Responsibilities

• Assist in the management of day-to-day Front Office operations to meet standards and guest expectations.
• Assist in interviewing and supervising Front Office Associates.
• Process check-in/check-out, verify billing, create reservations, and handle special requests.
• Demonstrate knowledge of hotel property and local attractions for guests.
• Maintain open relationships with direct reports and hotel management.
• Investigate and resolve guest complaints in a timely manner.
• Monitor budgets and payroll records; review financial transactions for accuracy.
• Coach Front Office team to manage occupancy and controllable expenses.
• Identify service issues and implement creative solutions to drive guest satisfaction.
• Ensure compliance with policies and labor laws; perform other duties as needed.

Skills

Leadership

Customer service

Multitasking

Communication

Computer skills

Education

Two-year college degree

Job description

Colwen Hotels is seeking a Front Desk Supervisor for The Portland Sheraton at Sable Oaks in South Portland, ME. This role leads Front Office and Night Audit, ensuring guest satisfaction and high standards of service.

Ideal candidates have Front Desk experience, strong customer service, and the ability to train and grow associates across shifts. The position requires flexibility for varied hours and holidays.