Front Desk Supervisor - Luxury Hotel Guest Champion

Davidson Hospitality Group; Reston (VA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Tuition Reimbursement

Paid Time Off

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group's JW Marriott Reston Station in Reston, VA, seeks a dynamic Front Desk Supervisor to lead the front desk team and ensure guest satisfaction.

You will supervise check-in/out, handle guest inquiries, train staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing. Join a property known for exceptional service and strong career growth.

Qualifications

• Prior cash handling experience is required.
• High School diploma or GED equivalent.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months of front desk experience.
• Strong computer skills are essential.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Customer service

Communication

Team leadership

Front desk experience

Computer skills

Education

High School Diploma or GED

Tools

Front desk software

Reservations systems

Job description

Davidson Hospitality Group's JW Marriott Reston Station in Reston, VA, seeks a dynamic Front Desk Supervisor to lead the front desk team and ensure guest satisfaction.

You will supervise check-in/out, handle guest inquiries, train staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing. Join a property known for exceptional service and strong career growth.