Guest Experience Host — Welcome Guests at a Luxury Hotel

Davidson Hospitality Group; Reston (VA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

Davidson Hospitality Group seeks a friendly Host/Hostess for the JW Marriott Reston Station. You will greet guests, guide seating, present menus, and coordinate with staff to ensure smooth service in a fast-paced hotel setting.

The role emphasizes exceptional interpersonal skills, a welcoming demeanor, and the ability to multitask while maintaining professionalism in a luxury hospitality environment.

Qualifications

• Good communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Knowledge of reservation systems and basic computer skills.

Responsibilities

• Greet guests with a warm and friendly smile upon arrival.
• Escort guests to their tables and manage seating.
• Provide menus, answer questions, and make recommendations.
• Coordinate with kitchen and servers for timely service.
• Assist with taking reservations and managing the waiting list.
• Maintain a clean and organized host/hostess station.
• Handle guest inquiries and resolve issues or complaints.
• Uphold high standards of professionalism and service excellence.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Property Description

The JW Marriott Reston Station is a sophisticated, full-service luxury hotel at the heart of Reston’s vibrant Station District, just outside Washington, D.C. With elevated accommodations, distinctive dining experiences, and a commitment to exceptional service, the hotel offers an exciting opportunity to build a career in a dynamic, growing destination. Whether you’re an experienced hospitality professional or looking to take the next step in your career, you’ll be part of a team creating memorable experiences and helping shape what’s next for this standout property.

Overview

Are you a charismatic and customer-oriented individual with a passion for creating a warm and welcoming atmosphere? Look no further! Join us as a Host/ess and be part of our dynamic team. Bring your high energy, enthusiasm, and exceptional interpersonal skills to greet and assist our valued guests. If you thrive in a fast-paced, guest-centric environment and love making people feel special, we want you on our team!

Key Responsibilities:

• Greet guests with a warm and friendly smile upon arrival
• Escort guests to their tables and ensure seating arrangements are organized
• Provide menus, answer questions, and make recommendations
• Coordinate with the kitchen and servers to ensure timely service
• Assist with taking reservations and managing the waiting list
• Maintain a clean and organized host/hostess station
• Handle guest inquiries and resolve any issues or complaints
• Uphold high standards of professionalism and service excellence

Don't miss out on this incredible opportunity to be the first point of contact for our valued guests. Apply now and let your energy, enthusiasm, and exceptional customer service skills shine as a Host/ess. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of creating memorable experiences for our guests!

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting
• Excellent communication and interpersonal skills
• Friendly and outgoing personality
• Ability to multitask and work in a fast-paced environment
• Strong organizational and time management skills
• Flexibility to work evenings, weekends, and holidays
• Knowledge of reservation systems and basic computer skills

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $20.85 - USD $20.85 /Hr.