Front Desk Supervisor

Davidson Hospitality Group; Reston (VA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Tuition Reimbursement

Paid Time Off

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group's JW Marriott Reston Station in Reston, VA, seeks a dynamic Front Desk Supervisor to lead the front desk team and ensure guest satisfaction.

You will supervise check-in/out, handle guest inquiries, train staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing. Join a property known for exceptional service and strong career growth.

Qualifications

• Prior cash handling experience is required.
• High School diploma or GED equivalent.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months of front desk experience.
• Strong computer skills are essential.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Customer service

Communication

Team leadership

Front desk experience

Computer skills

Education

High School Diploma or GED

Tools

Front desk software

Reservations systems

Job description

Property Description

The JW Marriott Reston Station is a sophisticated, full-service luxury hotel at the heart of Reston's vibrant Station District, just outside Washington, D.C. With elevated accommodations, distinctive dining experiences, and a commitment to exceptional service, the hotel offers an exciting opportunity to build a career in a dynamic, growing destination. Whether you're an experienced hospitality professional or looking to take the next step in your career, you'll be part of a team creating memorable experiences and helping shape what's next for this standout property.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match
• Pre-employment drug test and background check required
• We participate in E-Verify
• We are a drug free workplace

Company Overview

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

EEO Statement

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Salary Range

USD 24.00 - USD 26.00 /Yr.