Front Desk Supervisor — Lead Patient Access

VNACJ Community Health Center; New Jersey; On-site; USD 50,000 - 65,000; Full time

Job summary

VNACJ Community Health Center seeks a Front Desk Supervisor to lead front office operations across CHC sites, ensuring a welcoming, efficient patient experience. You will supervise front desk staff, support insurance verifications, and oversee uninsured program applications while maintaining high standards of service and compliance.

Ideal candidates hold a bachelor’s degree (or equivalent), are bilingual in English/Spanish, and bring 2+ years of healthcare clerical experience with strong

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• Bilingual (English- Spanish) preferred.
• Excellent analytical skills and advanced computer skills required.
• Excellent communication, interpersonal, and organisational skills.
• 2+ years of experience in clerical and office support work in a healthcare setting.
• Mentor and train others; strong interpersonal relationship skills.

Responsibilities

• Front Desk Operations: registration, scheduling, check-in/out, uninsured program applications, and phone operations.
• Team Leadership: supervise front desk staff and financial counselors; identify training needs.
• Operational Support: back-up to Office Manager; address on-site issues.
• Patient Flow Management: ensure timely, efficient movement from arrival to discharge.
• Data and Compliance Oversight: ensure accurate demographics and insurance info; audits.
• Financial Processes: oversee point-of-service transactions; support billing accuracy.
• Patient Experience: monitor satisfaction and implement improvements.
• Professional Standards: enforce attendance, appearance, and communication expectations.

Skills

Analytical skills

Computer skills

Communication

Interpersonal skills

Organisational skills

Mentoring

Education

Bachelor's degree or equivalent experience

Tools

Office software

Job description

VNACJ Community Health Center seeks a Front Desk Supervisor to lead front office operations across CHC sites, ensuring a welcoming, efficient patient experience. You will supervise front desk staff, support insurance verifications, and oversee uninsured program applications while maintaining high standards of service and compliance.

Ideal candidates hold a bachelor’s degree (or equivalent), are bilingual in English/Spanish, and bring 2+ years of healthcare clerical experience with strong