Front Desk Supervisor

VNA Health Group; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

VNA Health Group is seeking a Front Desk Supervisor to lead front office operations across CHC sites, ensuring a welcoming and efficient patient experience. You will supervise front desk staff, support insurance verifications and uninsured program applications, and assist pre‑visit planning while ensuring compliance with organizational standards.

The role emphasizes patient flow, staff development, and accurate front‑end processes that support billing and overall clinic performance.

Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• Bilingual (English- Spanish) preferred.
• Excellent analytical skills and advanced computer skills required
• Excellent communication, interpersonal, and organisational skills.
• 2+ years of experience in clerical and office support work in a healthcare setting.
• Must possess outstanding interpersonal relationship skills with demonstrated ability to mentor and train others as well as frequent contacts with office managers and program managers.

Responsibilities

• Front Desk Operations: Manage daily front desk functions including registration, scheduling, check‑in/check‑out, uninsured program applications (LOA, PE, CEED), and phone operations.
• Team Leadership: Supervise front desk staff and financial counselors; identify training needs; support performance development in collaboration with the Office Manager.
• Operational Support: Serve as backup to the Office Manager; address on‑site issues; elevate concerns appropriately.
• Patient Flow Management: Ensure timely, efficient movement of patients from arrival through discharge.
• Data and Compliance Oversight: Ensure accurate demographic and insurance information; conduct real‑time and audit‑based reviews.
• Financial Processes: Oversee point‑of‑service transactions and collaborate with billing to support claims accuracy.
• Patient Experience: Assist with monitoring patient satisfaction and implementing improvements.
• Professional Standards: Model and enforce organisational expectations for attendance, appearance, and interpersonal communication.

Skills

Analytical skills

Advanced computer skills

Communication skills

Interpersonal skills

Mentoring/training

Education

Bachelor’s degree preferred (or equivalent experience)

Job description

VNACJ Community Health Center is hiring a Front Desk Supervisor!

Create Impact That Lasts.

Visiting Nurse Association of Central Jersey Community Health Center, (CHC) is a Federally Qualified Health Center (FQHC) dedicated to building healthier communities and improving the well‑being of individuals and families across New Jersey. We provide high‑quality, comprehensive, and culturally responsive primary care, preventive services, and wellness support to underserved and underinsured populations. Our team is united by compassion, integrity, and deep respect for the diverse communities we serve.

Position Summary:

The Front Desk Supervisor leads front office operations across assigned CHC sites, ensuring every patient receives a welcoming, efficient, and high‑quality experience. This role oversees front desk staff, supports key operational processes—including insurance verifications, uninsured program applications, and pre‑visit planning—and ensures compliance with organisational standards. The Supervisor plays a central role in patient flow, staff development, and the accuracy of front‑end processes that support effective billing and overall clinic performance.

Principal Responsibilities:

• Front Desk Operations: Manage daily front desk functions including registration, scheduling, check‑in/check‑out, uninsured program applications (LOA, PE, CEED), and phone operations.

• Team Leadership: Supervise front desk staff and financial counselors; identify training needs; support performance development in collaboration with the Office Manager.

• Operational Support: Serve as backup to the Office Manager; address on‑site issues; elevate concerns appropriately.

• Patient Flow Management: Ensure timely, efficient movement of patients from arrival through discharge.

• Data and Compliance Oversight: Ensure accurate demographic and insurance information; conduct real‑time and audit‑based reviews.

• Financial Processes: Oversee point‑of‑service transactions and collaborate with billing to support claims accuracy.

• Patient Experience: Assist with monitoring patient satisfaction and implementing improvements.

• Professional Standards: Model and enforce organisational expectations for attendance, appearance, and interpersonal communication.

Job Competencies & Minimum Qualifications:

• Bachelor’s degree preferred (or equivalent experience)

• Bilingual (English- Spanish) preferred.

• Excellent analytical skills and advanced computer skills required

• Excellent communication, interpersonal, and organisational skills.

• 2+ years of experience in clerical and office support work in a healthcare setting.

• Must possess outstanding interpersonal relationship skills with demonstrated ability to mentor and train others as well as frequent contacts with office managers and program managers.

Why You’ll Love Working Here:

• Meaningful Mission — Your work directly improves access to care and enhances the patient experience in our community.

• Supportive Team Culture — You’ll join a collaborative, respectful environment where colleagues uplift one another and celebrate shared success.

• Growth & Development — With hands‑on leadership responsibilities and exposure to multiple operational areas, you’ll have real opportunities to grow your skills and advance your career.

• Impactful Leadership Role — You’ll shape front‑office operations, mentor staff, and influence the quality and efficiency of patient care every day.

Working Conditions/Physical Demand:

Working indoors with client/customer contact. Ability to remain physically present for extended periods (may include standing, walking, sitting, and bending for long durations). Traveling to all CHC sites.

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $50,000 to USD $65,000. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organisational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.