Front Desk Supervisor: Lead Guest Services & Training

Colwen Management Inc; Massachusetts; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel Discounts

Training and Development Programs

Job summary

AC Hotel Cleveland Circle is seeking a Front Desk Supervisor to lead the Front Desk and Night Audit teams, focusing on guest and associate satisfaction. The ideal candidate has Front Desk experience, strong customer service, and leadership to train and grow our team.

Colwen Hotels, an award-winning hospitality group with 49 hotels across 9 states, offers a comprehensive benefits package and a culture of hard work, character, and authenticity.

Qualifications

• Two-year college degree or equivalent hospitality experience.
• Strong leadership and customer service focus.
• Excellent verbal and written communication; ability to multi-task.

Responsibilities

• Assist in managing day-to-day Front Office operations to uphold standards.
• Interview and supervise Front Office staff.
• Process check-ins/check-outs and reservations.
• Train and grow associates; ensure guest satisfaction.
• Balance cost controls with guest service and safety.
• Maintain key controls and safety standards.

Skills

Customer Service

Leadership

Communication

Time Management

Education

Two-year college degree or equivalent hospitality experience

Job description

AC Hotel Cleveland Circle is seeking a Front Desk Supervisor to lead the Front Desk and Night Audit teams, focusing on guest and associate satisfaction. The ideal candidate has Front Desk experience, strong customer service, and leadership to train and grow our team.

Colwen Hotels, an award-winning hospitality group with 49 hotels across 9 states, offers a comprehensive benefits package and a culture of hard work, character, and authenticity.