Front Desk Associate: Guest Service & Reservations

Colwen Management Inc; Northern (KY); Hybrid; USD 2,617,000 - 3,444,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program

Job summary

AC Hotel Cleveland Circle, a Colwen Hotels property, is seeking a friendly Front Desk Associate to join our team in Brighton, MA. You will handle guest registration, reservations, and provide information about the hotel and local area.

Responsibilities include greeting guests, checking in/out, processing payments, and coordinating with housekeeping. A 7-day rotating schedule, including nights and weekends, is required. Marriott experience is a plus.

Qualifications

• One year of related hotel/front desk experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to handle difficult guests.
• Familiarity with local area; provide directions and maps.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage front desk operations; ensure timely check-in/out.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Tools

MS Office

PMS

Job description

AC Hotel Cleveland Circle, a Colwen Hotels property, is seeking a friendly Front Desk Associate to join our team in Brighton, MA. You will handle guest registration, reservations, and provide information about the hotel and local area.

Responsibilities include greeting guests, checking in/out, processing payments, and coordinating with housekeeping. A 7-day rotating schedule, including nights and weekends, is required. Marriott experience is a plus.