Front Desk Supervisor | Hotel Celare, a Marriott Tribute Portfolio

Shaner Hotels; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to join their vibrant team at a new hotel in Cincinnati. This role is pivotal in ensuring exceptional guest experiences and maintaining high service standards. The ideal candidate will possess strong communication skills and a passion for hospitality, overseeing daily operations and guiding staff towards excellence. With a focus on community and exploration, this position offers a unique opportunity to be part of a lively atmosphere that fosters connections and culinary experiences. If you thrive in a dynamic environment and enjoy engaging with guests, this is the perfect role for you.

Qualifications

• Minimum one year of experience in a similar position.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Supervise all aspects of Front Desk functions.
• Ensure optimum service to guests and staff.

Skills

Guest Communication

Cash Handling

Supervisory Skills

Bilingual (English/Spanish)

Education

High School Diploma

Some College

Job description

Front Desk Supervisor | Hotel Celare, a Marriott Tribute Portfolio

Join to apply for the Front Desk Supervisor | Hotel Celare, a Marriott Tribute Portfolio role at Shaner Hotels

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling, and credit policies/procedures.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement, and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience is a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is a leading award-winning hospitality owner-operator and management company. Our portfolio includes over 65 properties across 14 states and four countries, offering full-service, select-service, extended-stay, and resort accommodations. We partner with top hospitality brands and provide services such as hotel development, design, construction, e-commerce, and revenue management. Visit our website at www.shanercorp.com.

About The Team

Join the team at Hotel Celare, a vibrant new destination in Cincinnati’s innovation corridor, overlooking the University of Cincinnati. Our modern spaces and diverse amenities foster a lively atmosphere where guests and locals gather for culinary experiences, relaxation, and connection. Be part of Cincinnati’s newest hospitality experience where every day invites exploration and community.