Front Desk Supervisor — Guest Experience Leader

Quality Inn and Conference Center; West Henrietta (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and opportunities -

Free employee parking

Job summary

The RIT Inn & Conference Center, located in Rochester, NY, seeks a Front Desk Supervisor to lead the front office team and ensure friendly, efficient service for guests. You will train staff, manage day-to-day operations, and coordinate with housing operations and other departments to deliver a positive guest experience.

Able to cover weekends and overnight shifts; the role emphasizes hospitality, teamwork, and effective communication in a fast-paced environment.

Qualifications

• Ability to effectively read, write, and speak English is required.
• Must be able to provide, receive, and comprehend verbal and written instructions and information.
• Experience in hotel front office operations required.
• Supervisory experience preferred.
• Demonstrates leadership, organization, planning, problem solving, and communication skills.
• Must present appropriate grooming, dress, poise, and social etiquette.
• Must work independently or with others; attention to detail and quality, and service focus are essential.
• Must possess a clean and valid New York State driver's license.

Responsibilities

• Perform check-in and check-out services, record sales transactions, secure payments, coordinate bell services, answer phones, take reservations, run reports, and handle guest mail and wake-up calls.
• Oversee daily operation of the Front Office and ensure exceptional hotel services for all guests.
• Work with front desk GSAs to develop customer service skills and understand the property management system, policies, and procedures.
• Coordinate with upper management on HR responsibilities, scheduling, payroll, and cross-department collaboration to ensure guest satisfaction.
• Provide coverage as needed including weekends and overnights.

Skills

English proficiency

Leadership

Customer service

Public speaking

Tools

PMS (Property Management System)

Job description

The RIT Inn & Conference Center, located in Rochester, NY, seeks a Front Desk Supervisor to lead the front office team and ensure friendly, efficient service for guests. You will train staff, manage day-to-day operations, and coordinate with housing operations and other departments to deliver a positive guest experience.

Able to cover weekends and overnight shifts; the role emphasizes hospitality, teamwork, and effective communication in a fast-paced environment.